Avaya
- An extension cannot be forwarded to an outside number
- An extension is unable to dial another extension
- An extension is used but ?list usage extension xxxx? does not show it
- An extension will not cover
- Backup alerting for Attendant Calls will not work, even though it appears to be programmed correctly
- Callers being transferred to a VDN are complaining about hearing only part of an announcement
- Callers in a call center are getting disconnected after a time:
- Calls placed on hold at an extension are not hearing music on hold
- Calls to a local seem to be routing off site, but I can?t find the local defined in the switch.
- Can an ACD call be put on hold & another presented?
- Can I add a second night key to the Console?
- Can I do a call pickup form the Console?
- Can I make a station auto-terminate (hotline) elsewhere?
- Can I make the Attendant Console part of an ACD Queue?
- Can I put message keys for other extensions on a set?
- EAS is active on the switch, but I can?t build a non-skills based Queue
- Emergency Alert Calls are coming in to the Attendant Console when there is no one dialing 911
- How do I assign a Personal CO line a Mailbox?
- How do I assign a supervisor to an agent?
- How do I assign After Call time?
- How do I make an extension cover into another mailbox other than it?s own?
- How do I make an extension follow the coverage path of a station it is forwarded to or vice versa?
- How do I monitor traffic on trunk groups?
- How do I set it up so that a guest room data port gets checked in at the same time as the voice port?
- How do I swap locals?
- How do I use call alert on a 2500 set?
- How many ACD Queue?s can I put on a set?
- I can?t get direct agent calling to work
- I can?t make outside calls or calls to certain numbers
- I don?t use EAS but splits are referred to as skills in my Vectors?
- I get a reference to removing an extension from the Super Retrievers list
- I?m dialing a number but it is not going where it should, even though things appear correct in the ARS Analysis form
- I?m unable to enter extension type
- I?m unable to program an extension...
- I?m unable to program the Attendant Vector. The commands in the implementation are not available...
- I?m unable to remove an extension
- I?ve installed trunks, but they seem to be busied out (Analogue Trunk Groups)
- In a vector, a call appears to be skipping a route-to step
- Incoming calls & dial zero calls are not following the programming of the Attendant Vector
- On a multiline set, calls are going to coverage instead of over lining.
- Outgoing calls from my switch are showing up with the wrong caller ID at a far end switch
- Some callers in a call center are queued forever, even when an agent becomes available
- There are a bunch of strange entries in the AAR Analysis & AAR Digit Conversion tables but there is no AAR Access code defined
- What do I do about unanswered agent calls when an agent is logged in and walks away?
- What is a skill?
- What is a split?
- What is a staffed agent?
- What is an available agent?
- What is the difference between auto-in and manual-in?
- What?s the difference between DDC, CIRC, UCD/EAD-MIA, UCD, EAD-LOA in hunt groups?
- When I forward a set, it forwards someone else?s
- Why won?t dial zero calls go to the night destination?